While the world has accepted that many software solutions can be delivered in the "on demand" service model, implementing services in software is challenging. You must meet market needs with enough agility to respond to customer feedback in days and weeks, not months and years. You must serve many users and organizations as if they are the only customers using the system. The system must be up and running 24x7, even during functionality upgrades. The service may need to cater to many "modalities" of usage (browser, client, mobile device) and be adaptive in its user experience. The service must be "metered" and configurable to align with the business model of the service fee structure. Time to market and differentiation of service are key – two goals that can be difficult to achieve simultaneously.

The team at Augmentum has been building mission critical software serving multi-user, high transaction, 24x7 environments since before the terms SaaS (Software as a Service) and SOA (Service Oriented Architectures) were popular. Augmentum is dedicated to building the robust, scalable, and highly usable software that the SaaS model requires. We have implemented the SaaS model many times – for ourselves when we led distributed engineering teams in IT services and software product companies, and now for our clients – with our distributed team in China.

Augmentum can create brand new SaaS systems or wrap existing legacy applications to participate in an overall SOA approach. We can also re-architect existing software to SOA – with the appropriate approach to billing and metering.

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